We Lift Heavy LLC Cancellation Policy

1. Membership Cancellation

o   The annual membership cost is $249 and includes priority registration in up to 3 strength classes per week and unlimited yoga classes. After 6 months, the annual membership automatically renews month to month with no cancellation fees. Cancelling an annual membership within the first 6 months requires 2 weeks written notice through the We Lift Heavy website and incurs a $100 cancellation fee.  

o   All non-annual memberships are nonrefundable.

o   No refunds will be provided for partial months. Memberships will remain active until the end of the current billing cycle.

2. Personal Training Session Cancellation

o   Personal training sessions must be booked and paid for in advance. Sessions can be cancelled or rescheduled with at least 24 hours’ notice. Session cancellations made fewer than 24 hours will be forfeited.

o   Members arriving later than 15 minutes for a personal training session will forfeit that session, unless otherwise agreed.

o   Unless otherwise agreed, personal trainers arriving later than 15 minutes for a personal training session will either: a) complete that session for free or b) reschedule a full-free session for a future date.

3. Class Booking Cancellation

o   Group fitness class enrollment numbers are capped in order to provide a personalized training experience. Therefore, members must cancel their class booking at least 3 hours in advance so that waitlisted members may enroll.

o   Late cancellations or no-shows will result in forfeiture of the class [pass members] or $30 fee [annual/monthly members], whichever applies.

o   Members who frequently miss class without rescheduling may face booking restrictions.

o   If We Lift Heavy needs to cancel class due to weather or other reasons, we’ll notify members via our website at least 1 hour before class.

4. Refunds

o   Unless otherwise agreed, no refunds will be issued for canceled memberships, personal training sessions, group classes, or other scheduled events.

5. Freeze Policy

o   Members may freeze their annual membership for up to 2 months per year in the case of travel, medical conditions, or other personal reasons.

o   A freeze request must be made in writing and submitted 3 days in advance.

o   Freeze will commence at the end of the current billing cycle.

6. Termination of Membership

o   We Lift Heavy LLC reserves the right to terminate memberships without refund for repeated violations of the code of conduct or cancellation policies.